top of page

Cancellation policy

1. Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

 

The cancellation period is fourteen days from the day,

  • on which you or a third party designated by you (who is not the carrier) took possession of the goods, or

  • In the case of a single order for several goods that are delivered separately: from the day you received the last item.

 

2. Exercising the right of withdrawal

To exercise your right of withdrawal, you must:

 

CeVitalis / service@cevitalis.de

inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by email or letter).

 

You can use the sample cancellation form attached below, but this is not mandatory.

To meet the deadline, it is sufficient that you send the notification of exercising your right of withdrawal before the withdrawal period expires.

 

3. Consequences of the revocation

If you cancel this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs arising from your choice of a delivery method other than our cheapest standard delivery option), without undue delay and at the latest within fourteen days from the day on which we receive notification of your cancellation.

 

For this refund, we will use the same payment method you used for the original transaction, unless we have expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund.

 

We may refuse to refund you until we have received the goods back or you have provided proof that you have returned the goods, whichever is the earlier.

 

4. Return of goods

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.

 

The deadline is met if you send the goods before the end of the fourteen-day period.

You bear the direct costs of returning the goods.

 

5. Compensation for value

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

 

6. Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to the following contracts:

 

  • Delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery

  • Delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.

  • Delivery of custom-made products

 

7. Sample Cancellation Form

If you wish to cancel the contract, you can use this form:

 

Sample cancellation form

To: CeVitalis
contact@cevitalis.de

 

I hereby revoke the contract I concluded for the purchase of the following goods:

  • Ordered on:

  • Received on:

  • Consumer name:

  • Consumer's address:

 

Date:


Signature (only for notifications on paper)

 

bottom of page